We have approximately 1,500 electric accounts in the Alto area experiencing power outages due to damage sustained from the South Fork Fire. We have identified just under 50 poles that were burned in the fire, including the main three-phase line south of Lakeshore, which feeds much of Alto Village, Ski Run Road, Gavilan Canyon, Upper Gavilan, Sierra Vista, and Villa Madonna.

We have around 60 crew members, including contractors, actively working to rebuild damaged infrastructure. Depending on the area and crews' daily progress toward repairs, members can expect outages to persist for several days. Yesterday's rainstorms, while helpful for fire suppression, made access difficult for restoration efforts.

It is difficult to give a possible time of restoration at this time, but our area line supervisor is hopeful that we can restore power to some areas of Alto by Friday night.

Our online Outage Map is up to date with all known outages. It is a good tool for determining which areas are currently affected by an outage. Click here to view the map.

You can also access the outage map and individual outage information using the SmartHub app on your phone or electronic device. Logging into your SmartHub account is the best way for an individual to determine whether they have power. If you are not using SmartHub, you can download the app on your smartphone or electronic device or access it by clicking here. You will need an account number and email address to sign up for access.

With a lack of phone and internet service in the area, we are experiencing communication problems with our metering software that allows us to check individual meters and pinpoint exactly which accounts are out of power. Once communication is reestablished, we will be able to check individual accounts to determine whether they have power.

No phone or internet service is also impacting members’ access to security cameras. We kindly ask that you do not report an outage solely on not being able to access a camera. Because we are unable to check meters from the office, we must send a lineman to determine if you have electric service. With so many repairs to do in order for service to be restored to everyone, pulling a crew off to check a meter because you cannot connect to your camera is not a wise use of resources.

Thank you for your ongoing support and patience. We are working hard to restore power as quickly as possible and will provide updates as progress is made.